Payment Policy
Effective Date: August 9, 2026
Krode accepts payments through Stripe. Payment must be successfully authorized and completed before an order can be processed for fulfillment.
This Payment Policy explains how payments are handled when you place an order through the Krode store.
Accepted Payment Method
Krode uses Stripe to process customer payments.
The payment options available to you at checkout may depend on the payment methods supported by Stripe and the options made available for your particular transaction.
If a payment method is not displayed at checkout, it is not currently available for that order.
Payment at Checkout
When you place an order, you will be asked to provide the information required to complete your payment through the available Stripe checkout process.
The order can proceed through Krode’s normal processing process once the payment has been successfully completed or otherwise confirmed through the payment system.
An order that has not received successful payment confirmation may not enter the normal fulfillment process.
Payment Information
Payment transactions are processed through Stripe’s payment system.
Customers should provide accurate information when completing a payment. If the payment information entered at checkout is incorrect or cannot be verified by the payment provider, the transaction may not be completed.
Krode does not ask customers to send payment card details by email or through chat support.
Payment Authorization and Declines
A payment may be declined, rejected, or require additional verification by the payment provider.
If your payment is unsuccessful, please review the information entered at checkout and follow any instructions provided by the payment system.
Krode cannot guarantee that every payment attempt will be approved, as payment authorization is handled through the applicable payment provider.
If you experience a payment issue that prevents you from completing your order, you may contact Krode for assistance.
Order Confirmation
After a successful order is placed, you should receive the applicable order confirmation through the information provided during checkout.
Receiving an order confirmation indicates that the order has been submitted to Krode. If you do not receive an expected confirmation or are unsure whether your order was successfully placed, please contact us before submitting another order to help avoid an unintended duplicate purchase.
Refund and Payment
If an order qualifies for a refund under Krode’s Returns & Refund Policy, the applicable refund will be processed in connection with the original payment.
Krode’s refund processing window is up to 10 business days after an eligible returned product has been received and reviewed.
After Krode processes a refund, the time required for the funds to appear in the customer’s account may depend on the payment provider or financial institution.
For complete information about return eligibility, refund conditions, return-label responsibility, and refund timing, please refer to our Returns & Refund Policy.
Order Cancellation and Payment
Customers may request an order cancellation within 1 day (24 hours) of placing the order by contacting support@krode.shop.
Cancellation requests are reviewed according to the current status of the order. If the order has already entered processing or has been shipped, cancellation may no longer be possible.
If an order cannot be cancelled and later qualifies for a return, the return will be handled under the applicable Returns & Refund Policy.
Payment Questions
If you have a question about a payment, order charge, or payment-related issue, please contact Krode.
Email: support@krode.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 518 Locke St, Ansley Nebraska 68814, United States
Krode will review payment-related questions based on the order information and transaction details available to us.