We're Here to Help
If you have a question about a product, order, payment, shipping, return, refund, or any other matter related to your purchase from Krode, our support team is available to assist you.
Before contacting us about an existing order, please keep your order information available so we can better understand your request.
Contact Information
Our support team can assist with product questions, existing orders, shipping, returns, refunds and other store-related questions.
Available 24/7
Monday–Friday
9:00 AM–5:00 PM (GMT-5)
518 Locke St
Ansley, Nebraska 68814
United States
What You Can Contact Us About
Need to Cancel an Order?
If you need to cancel an order, contact us as soon as possible. Krode accepts cancellation requests made within 1 day (24 hours) of placing an order.
Cancellation is subject to the current status of the order. A request may no longer be possible once an order has entered processing or has been shipped.
Received a Damaged or Incorrect Product?
If you receive a damaged, defective, or incorrect product, contact us before returning the item.
Please provide your order information, explain the issue, and send clear photographs showing the reported problem. Photographs of the packaging may also be helpful when the issue concerns damage during delivery.
Krode will review the information provided and may request additional details before providing return instructions.
Questions About Your Delivery?
Krode currently ships within the United States only using FedEx.
Shipping is free, and our current estimated delivery timeframe is 5–7 business days, consisting of approximately 1–2 business days for processing and 4–5 business days for transit.
If your package is delayed or has not arrived within the expected timeframe, contact us at support@krode.shop so we can review the available order and shipping information.
Help Us Assist You Faster
Order Question
Include your order information and a description of your request.
Return Request
Include your order information and the reason for the return.
Damaged or Incorrect Item
Include your order information, a description of the issue, and clear photographs.
Payment Issue
Include your order information and details about the payment problem. Do not send payment card details by email or chat.
Send Us a Message
Have a question or need assistance? Fill out the form below and our support team will review your message.
We're Here to Help
Whether you have a question before placing an order or need assistance after your purchase, you can reach Krode through our available support channels.
EMAIL US