FAQ
What products does Krode sell?
Krode is an online store offering vases through two main collections: Decorative Vases and Statement Vases.
Where does Krode ship?
Krode currently ships within the United States only. We do not currently offer shipping to locations outside the United States.
Is shipping free?
Yes. Krode currently offers free shipping, with no separate shipping charge added to your order.
Which shipping carrier does Krode use?
Krode uses FedEx for shipping orders.
How long does delivery take?
The estimated total delivery timeframe is 5–7 business days.
This generally includes:
- 1–2 business days for order processing
- 4–5 business days for transit
These are estimated timeframes and are not guaranteed delivery dates. Actual delivery may vary depending on carrier operations and other circumstances affecting transportation.
What is Krode’s order cut-off time?
The order cut-off time is 4:00 PM (GMT-5), Monday through Friday.
Orders placed after 4:00 PM are treated as being received on the next applicable business day for processing purposes.
Orders placed on weekends or outside regular business hours may begin processing on the next business day.
How long does Krode take to process an order?
Orders generally require 1–2 business days for processing before they are handed to FedEx.
Processing time is separate from the carrier’s transit time.
What should I do if my package is late or delayed?
If your package has not arrived within the expected timeframe or the tracking information shows an unusual delay, contact Krode at support@krode.shop.
We will review the available order and shipping information and assist you based on the information available to us.
Can I cancel my order?
You may request cancellation within 1 day (24 hours) of placing your order.
Contact support@krode.shop as soon as possible. Cancellation requests are reviewed according to the current status of the order.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Does Krode accept returns?
Yes. Krode accepts eligible returns within 30 days of delivery.
Returns may be accepted for both defective/damaged products and non-defective products, provided the applicable return conditions are met.
Can I return a product if there is nothing wrong with it?
Yes. Krode accepts eligible non-defective returns within the 30-day return period.
If you are returning a product because you changed your mind or no longer want it, it is treated as a non-defective return.
For these returns, the customer is responsible for the return label and return shipping cost.
What should I do if my product arrives damaged?
If your product arrives damaged, contact Krode before returning the product at support@krode.shop.
Please provide:
- Your order information
- A description of the issue
- Clear photographs showing the damage
- Photographs of the packaging when relevant
Krode will review the information and may request additional details.
If Krode determines that the product arrived damaged due to an issue attributable to Krode, Krode will cover the applicable return-label cost.
What if I receive the wrong product?
Contact Krode at support@krode.shop before returning the item.
Please provide your order information and clear photographs of the product you received.
Krode will review the issue. If Krode determines that the wrong product was sent, Krode will cover the applicable return-label cost.
Who pays for the return shipping?
For an eligible non-defective return, the customer is responsible for the return label and return shipping cost.
If Krode sends the wrong product or determines that a product arrived damaged due to an issue attributable to Krode, Krode will cover the applicable return-label cost.
Do I need to provide proof for a damaged or defective product?
Yes. If you are reporting a damaged, defective, or incorrect product, you should provide proof of the reported issue.
Please email support@krode.shop with your order information, a description of the issue, and clear photographs showing the problem.
Krode may request additional information if needed to review the situation.
Do you charge a restocking fee?
No. Krode does not charge a restocking fee.
Restocking fee: $0
How long does a refund take?
After an eligible returned product has been received and reviewed, Krode will process the applicable refund within up to 10 business days.
After the refund is processed, the time required for the amount to appear in your account may depend on the payment provider or financial institution.
What if my refund is delayed?
If Krode has informed you that your refund has been processed but you have not received the amount within the expected timeframe, contact support@krode.shop.
We will review the refund status and provide the information available to us.
Does Krode offer exchanges?
No. Krode does not offer exchanges.
If you want a different product, you may return the eligible original product according to the Returns & Refund Policy and place a new order separately.
How can I pay for my order?
Krode uses Stripe to process customer payments.
The payment options available at checkout may depend on the options supported by Stripe and made available for your transaction.
Can I send my card details by email or chat?
No. Krode does not ask customers to send payment card details through email or chat support.
Payment information should be entered through the payment process provided at checkout.
What happens if my payment is declined?
A payment may be declined, rejected, or require additional verification by the payment provider.
If your payment is unsuccessful, review the information entered at checkout and follow the instructions provided by the payment system.
If you continue to experience a payment issue, you can contact Krode for assistance.
What information should I provide when contacting Krode?
For an existing order, provide your order information and clearly explain your question or issue.
For a damaged, defective, or incorrect product, also provide clear photographs of the product and the reported issue. Photographs of the packaging may also be useful when relevant.
Do not send payment card details by email or chat.
How can I contact Krode?
You can contact Krode through:
Email: support@krode.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)