Terms of Service
Effective Date: August 9, 2026
Welcome to Krode. These Terms of Service explain the terms that apply when you access or use the Krode website and when you purchase products through our online store.
By using the Krode website or placing an order, you agree to follow these Terms of Service and the policies that apply to your purchase, including our Shipping Policy, Returns & Refund Policy, Payment Policy, and Privacy Policy.
Please review these terms before placing an order.
About Krode
Krode operates an online store offering vase products through its website, including products within our Decorative Vases and Statement Vases collections.
Our business operates from:
Address: 518 Locke St, Ansley Nebraska 68814, United States
Email: support@krode.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Using the Krode Website
You may use the Krode website for lawful shopping and browsing purposes.
When using the website, you agree not to intentionally interfere with its operation, misuse its services, attempt to gain unauthorized access to areas or information that are not intended for you, or use the website for unlawful purposes.
You are responsible for the accuracy of information you provide when placing an order or contacting Krode.
Product Information
Krode makes reasonable efforts to present product information, descriptions, photographs, pricing, and other details on the website accurately.
However, the appearance of a product on a screen may vary depending on the customer’s device or display settings. Product information should be reviewed carefully before placing an order.
If you have a question about a product that is not answered by its listing, you may contact Krode before purchasing.
Product Availability
Products displayed on the Krode website may not always remain available.
Krode may update product availability, product information, or listings when necessary.
If an issue affects an order after it has been placed, Krode will communicate with the customer using the contact information associated with the order where appropriate.
Pricing and Order Information
The price applicable to an order is the price presented during the purchasing process.
Krode may update product prices or product information from time to time. A price change made after an order has been successfully placed does not by itself change the price of that completed order.
Customers are responsible for reviewing their order details before completing payment.
Placing an Order
When you place an order through the Krode website, you are submitting a request to purchase the selected product or products.
You should carefully review the product, quantity, shipping information, and other order details before completing payment.
Once an order has been successfully submitted and payment has been confirmed, it will be handled according to Krode’s normal order-processing procedures.
Payment
Krode uses Stripe to process customer payments.
Payment must be successfully completed or confirmed before an order can proceed through normal fulfillment.
Payment information should not be sent to Krode through email or chat. Customers should use the payment process provided through the website.
For additional information about payments, please refer to our Payment Policy.
Shipping
Krode currently ships within the United States only.
Shipping is provided at no additional shipping charge based on our current Shipping Policy, and orders are shipped using FedEx.
Our current estimated shipping schedule is:
- Order cut-off: 4:00 PM (GMT-5)
- Processing: 1–2 business days
- Transit: 4–5 business days
- Estimated total delivery: 5–7 business days
These are estimated timeframes and are not a guarantee of a specific delivery date. Carrier-related delays or circumstances outside Krode’s direct control may affect the actual delivery time.
For complete shipping information, please review our Shipping Policy.
Order Cancellation
Customers may request cancellation within 1 day (24 hours) of placing an order.
Cancellation requests should be sent to support@krode.shop as soon as possible.
Krode will review the request based on the order’s current status. If an order has already entered processing or has been shipped, cancellation may no longer be possible.
If an order cannot be cancelled, the customer may request a return after delivery if the order qualifies under the applicable Returns & Refund Policy.
Returns and Refund
Krode accepts eligible returns within 30 days of delivery.
Returns may be accepted for both defective and non-defective products, subject to the conditions and inspection process described in our Returns & Refund Policy.
For non-defective returns, the customer is responsible for the return label and return shipping cost.
If Krode sends the wrong product or determines that a product arrived damaged due to an issue attributable to Krode, Krode will cover the applicable return-label cost.
Krode does not charge a restocking fee.
Restocking fee: $0
Eligible refunds are processed within up to 10 business days after the returned product has been received and reviewed. The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.
Krode does not offer Direct exchanges.
For the complete requirements and return procedure, please review our Returns & Refund Policy.
Reporting a Product Issue
If you receive a damaged, defective, or incorrect product, you should contact Krode before sending the item back.
To allow us to review the reported issue, you may be asked to provide:
- Order information
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging where relevant
Krode may inspect the returned product before determining the applicable return or refund outcome.
This review helps us assess whether the reported issue is consistent with the information provided.
Customer Information
Customers are responsible for providing accurate information when placing an order, including the shipping address and contact details required for order processing and delivery.
If incorrect information is provided, delivery or communication may be affected.
Krode’s handling of personal information is described in our Privacy Policy.
Intellectual Property
The Krode website may contain text, photographs, product descriptions, graphics, logos, designs, and other website content.
Unless otherwise stated, this content is intended for use in connection with the Krode website and may not be copied, reproduced, modified, distributed, or used for commercial purposes without appropriate authorization.
Third-Party Services
Krode may rely on third-party services to support parts of its online store, such as payment processing and shipping.
For example, Stripe processes payments and FedEx is used for shipping.
Third-party services may have their own terms and privacy practices. Where applicable, customers should review the policies of those services.
Changes to These Terms
Krode may update these Terms of Service when necessary to reflect changes to the website, products, services, business practices, or applicable requirements.
When an updated version is posted, the revised effective date may be shown at the beginning of the policy.
Customers should review the Terms of Service periodically when using the website or placing new orders.
Governing Requirements
These Terms of Service are intended to describe the general terms under which Krode operates its online store.
Nothing in these Terms is intended to remove or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.
Where applicable law provides a customer with rights that cannot be waived by agreement, those rights remain applicable.
Contact Krode
If you have questions about these Terms of Service, an order, a product, or any of our store policies, you can contact us directly.
Email: support@krode.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 518 Locke St, Ansley Nebraska 68814, United States