Returns & Refund Policy
Effective Date: August 9, 2026
At Krode, we accept eligible returns within 30 days of the date the order was delivered. This policy applies to both products with an issue and products that are returned for reasons other than a defect, provided the return meets the conditions described below.
We review returned products before a refund is issued. This allows us to confirm the condition of the returned item and the reason for the return.
Return Window
You may request a return within 30 days of delivery
Return requests made after the 30-day return period may not be accepted.
If you believe there is a problem with your order, we recommend contacting Krode as soon as possible rather than waiting until the end of the return period.
When a Return May Be Accepted
Krode accepts returns for both:
- Defective or damaged products
- Non-defective products
For a return involving a damaged, defective, or incorrect product, Krode will review the reported issue before determining the appropriate return arrangement.
For a non-defective return, the product must be returned in a condition that allows Krode to properly inspect it. The product should not have been intentionally damaged, altered, or misused after delivery.
All returns are subject to review and must comply with this policy.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact Krode before returning the item.
To help us properly investigate the issue, you must provide proof of the reported problem. Please email us at support@krode.shop and include:
- Your order information
- A description of the issue
- Clear photographs of the product showing the problem
- Photographs of the packaging when relevant
The photographs and other information help us determine the condition of the product and understand what may have happened during fulfillment or delivery.
Krode will review the information provided and may request additional details if necessary.
If Krode determines that the incorrect product was sent or the product arrived damaged due to an issue attributable to Krode, Krode will cover the applicable return-label cost.
Condition of Returned Products
Returned products may be inspected after they are received.
If a product was reported as damaged or defective, the condition of the returned item may be compared with the information and photographs provided with the original return request.
If a product was received in good condition and is later returned in a damaged or materially different condition, the return may not qualify for a refund.
Customers should package the product appropriately when sending it back so that it can be received in substantially the same condition in which it was being returned.
Non-Defective Returns
Krode also accepts eligible returns when there is no product defect.
For a non-defective return, the customer is responsible for the return shipping cost and return label.
The product must be returned within the applicable 30-day return period and must meet the return conditions stated in this policy.
If you are returning an item because you changed your mind or no longer want the product, the return is treated as a non-defective return and the customer is responsible for the return shipping arrangements.
Return Label Responsibility
The responsibility for the return label depends on the reason for the return.
Customer responsibility:
For eligible non-defective returns, the customer is responsible for obtaining and paying for the return label.
Krode responsibility:
If Krode sends the wrong product or a product is determined to have arrived damaged due to an issue attributable to Krode, Krode will cover the applicable return-label cost.
The reason for the return should be clearly explained when contacting us so that the correct return procedure can be provided.
How to Request a Return
To start a return, contact Krode at:
Email: support@krode.shop
Please include your order information and explain why you want to return the product.
If the return involves damage, a defect, or an incorrect item, include clear photographs showing the issue.
Do not send a return to the business address without first contacting Krode and receiving the applicable return instructions. This helps ensure that the return can be properly identified and reviewed.
Return Inspection
When a returned product is received, Krode may inspect it to verify the condition of the item and the reason for the return.
A refund is not issued simply because a return package has been shipped. The returned product must first be received and reviewed.
The inspection is particularly important for returns involving claimed damage, defects, or incorrect items.
Restocking Fee
Krode does not charge a restocking fee.
Restocking fee: $0
Refund
Once an eligible returned product has been received and reviewed, Krode will process the applicable refund.
The refund processing window is up to 10 business days after the returned product has been received and the return has been reviewed.
The time it takes for the refunded amount to appear in the customer’s account may also depend on the payment provider or financial institution used for the original payment.
Late or Delayed Refund
If you have been informed that your refund has been processed but the amount has not appeared in your account within the expected timeframe, please contact us at support@krode.shop.
We will review the refund status and provide the information available to us.
A delay in the appearance of a refund may occur after Krode has processed the refund because payment providers and financial institutions may require additional processing time.
Exchanges
Krode does not offer Direct exchanges.
If you want a different product, you may return the eligible original product according to this policy and place a new order separately.
Any return must still meet the applicable return requirements and 30-day return period.
Returns for Products Received in Good Condition
If you received the correct product in good condition but decide that you no longer want it, the return may still be eligible within the 30-day return period.
Because this is a non-defective return, the customer is responsible for the return label and return shipping cost.
The returned product will be reviewed after receipt before the refund is processed.
Cancellation Requests
Cancellation is separate from the return process.
Customers may request cancellation within 1 day (24 hours) of placing an order by contacting support@krode.shop.
Krode will review the cancellation request based on the order’s current status. Once an order has entered processing or has already been shipped, cancellation may no longer be possible.
If cancellation is no longer possible, the customer may request a return after delivery if the order qualifies under this Returns & Refund Policy.
Contact Information
For all return and refund questions, please contact:
Krode
Email: support@krode.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Business Address: 518 Locke St, Ansley Nebraska 68814, United States
When contacting us about a return, please provide your order information and, where applicable, photographs or other relevant proof of the reported issue. This allows Krode to review the request and provide the appropriate return instructions.