Privacy Policy

Effective Date: August 9, 2026

Krode respects the privacy of visitors and customers who use our website and purchase our products. This Privacy Policy explains what types of information may be collected when you use the Krode store, how that information may be used, and the choices available to you.
By using the Krode website or placing an order, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

The information collected may depend on how you use the Krode website.
When you place an order, we may collect information necessary to process and fulfill that order, such as:

Your name
Billing information
Shipping address
Email address
Phone number, where provided
Order details
Information related to returns, refunds, or customer support requests

When you contact us about an order or product issue, we may also receive the information you choose to provide in your message.
For example, if you contact Krode about a damaged or incorrect product, you may provide photographs or other information needed for us to review the issue.

Payment Information

Payments at Krode are processed through Stripe.
Payment information required to complete a transaction is handled through the applicable payment-processing system. Krode does not ask customers to send payment card details through email or chat support.
For information about how Stripe handles payment-related information, customers should also review the applicable privacy information provided by Stripe.

How We Use Information

Krode may use collected information for purposes related to operating the store and providing services to customers.
This may include:

Processing and fulfilling orders
Delivering products to the provided shipping address
Communicating with customers about orders
Responding to customer questions and support requests
Processing eligible returns and refunds
Reviewing reported damaged, defective, or incorrect products
Maintaining records related to transactions
Addressing website, order, or service-related issues
Meeting applicable legal or administrative requirements

We use information for purposes connected with operating Krode and handling customer transactions and requests.

Information Provided for Customer Support

If you contact Krode through email or chat support, the information you provide may be used to respond to your request.
For example, when requesting assistance with a return, you may be asked to provide your order information and photographs showing a reported product issue.
Information submitted for support may be retained as part of the relevant customer service or order record.

Cookies and Website Technologies

The Krode website may use cookies or similar website technologies to support website functionality and understand how visitors interact with the site.
Cookies may be used for purposes such as remembering certain website information, supporting website functions, or helping the website operate properly.
The specific cookies and technologies used may change as the website and its services change.
Your browser may provide controls for managing or restricting cookies. Disabling certain cookies may affect the functionality of some parts of the website.

Sharing of Information

Krode may need to provide relevant information to service providers or third parties when this is necessary to operate the store or complete a customer-requested transaction.
For example, information may be shared with services involved in:

Payment processing
Order fulfillment
Shipping and delivery
Website operation
Customer support
Other services required to operate the Krode store

The information provided should be limited to what is reasonably necessary for the applicable purpose.
Krode may also disclose information when required to comply with applicable law, legal process, or a valid legal request.

Shipping Information

When you place an order, the information necessary to deliver the order may be provided to the shipping or delivery service handling the shipment.
Krode currently ships within the United States only and uses FedEx as its shipping carrier.
Shipping information may therefore be used to prepare and deliver your order and to address delivery-related questions or issues.

Data Retention

Krode may retain customer and transaction information for as long as reasonably necessary for the purposes for which it was collected, including order management, customer support, returns and refunds, recordkeeping, and applicable legal or business requirements.
The length of time information is retained may vary depending on the type of information and the reason it is being retained.

Protecting Your Information

Krode takes reasonable steps to handle customer information responsibly in connection with the operation of the website and store.
However, no method of transmitting or storing information through the internet can be represented as completely risk-free. For this reason, we do not make an absolute guarantee that information transmitted online can never be accessed, lost, or compromised.
Customers should also take reasonable care when protecting their own account, device, and login information.

Children’s Information

Krode’s store is intended for general consumers and is not specifically directed toward children.
We do not knowingly request personal information from children for purposes unrelated to providing the store’s services.
If you believe that a child has provided personal information to Krode and you have a concern about its use, please contact us so the matter can be reviewed.

Links to Other Websites

The Krode website may contain links or references to services operated by third parties.
If you follow a link to another website, that website will have its own privacy practices and policies. Krode is not responsible for the privacy practices of websites that it does not operate.
We recommend reviewing the privacy policy of any third-party website before providing personal information.

Your Privacy Questions and Requests

If you have a question about personal information that you have provided to Krode, or if you have a privacy-related concern, you can contact us using the information below.We will review your request based on the information available to us and the applicable requirements.
Email: support@krode.shop
Chat Support: Available 24/7
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)

Changes to This Privacy Policy

Krode may update this Privacy Policy when our website, services, business practices, or applicable requirements change.
When changes are made, the updated version will be posted on the Krode website with a revised effective date where appropriate.
We recommend reviewing this page periodically so you can remain informed about how information is handled.

Contact Krode

For privacy questions or concerns, please contact:

Email: support@krode.shop
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (GMT-5)
Chat Support: 24/7
Address: 518 Locke St, Ansley Nebraska 68814, United States